Please choose carefully as Caravanpro.com.au will not accept
returns for incorrectly selected products. If we have supplied you
with a product that does not match your order, please notify us
within 48 hours of delivery via
telephone or email, so that we can organise the return and exchange
of the product/s.
Caravanpro.com.au will accept faulty product returns and provide
you with (at Caravanpro's discretion) a replacement for the product
(subject to availability), an exchange, refund or repair, provided
we are notified by email or telephone within 14 days of purchase.
Caravanpro will not send a replacement product or make a refund
until the original faulty or damaged product has been received back
in store by Caravanpro.
Grounds for product returns are listed below:
- The product delivered is faulty or not of merchantable quality,
or
- The product delivered is not fit for its intended purpose,
or
- The product delivered does not match the description on the
site
Returns Information
If you have notified www.caravanpro.com.au of a faulty product
within the suggested 14 day period, you are not liable for the
postage cost of returning faulty products purchased on the
www.caravanpro.com.au website. Caravanpro will pay for a courier to
collect your returns at a location convenient to you. Certain
products may have individual return policies as stated in the
product description.
When returning faulty goods, please download and complete our 'Faulty
product returns slip', re-package the parcel in a
manner that will prevent further transport damage, and address the
parcel as below:
Attention: Product Returns Manager
Caravan Pro
PO BOX 2263,
Tingalpa Qld 4173
Please remember to include your return address details on the rear
of the package.