Shipping & Delivery Policy

Shipping & Delivery

CaravanPro.com.au delivers within Australia only. Some remote islands or isolated communities may be excluded from our delivery services. If you are unsure whether we can deliver to your location, please contact the Caravan Pro team before placing your order.

Delivery Partners & Shipping Costs

We use Australia Post and selected freight carriers to deliver orders safely and efficiently across Australia.

Shipping fees are calculated automatically at checkout based on:

Delivery address
Product weight
Product dimensions
Carrier availability

All applicable shipping costs will be clearly displayed before payment is finalised.

Delivery Timeframes

CaravanPro.com.au will make best efforts to deliver orders within 5–10 working days from dispatch to the delivery address provided during checkout.

While we aim to meet estimated delivery times, Caravan Pro is not responsible for delays caused by third-party carriers, peak delivery periods, weather events, or circumstances outside our control.

Authority to Leave & Signatures

Some deliveries may require a signature upon receipt.

If you are not available at the time of delivery, your order may be taken to the nearest Australia Post or nominated carrier collection point for pickup. A notification card will be left advising where your item can be collected.

Risk & Loss of Goods

Risk of loss or damage to goods passes to you once the order has been handed over to Australia Post or the nominated freight carrier for delivery.

Returns Information

For details on returns, refunds, and eligibility, please visit our Returns Policy Page.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Caravan Pro’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Caravan Pro’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 15 Stanton Road, TINGALPA, QLD, 4173, AU. Our ABN is 38 667 377 237. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

WE RESPECT YOUR PRIVACY

Caravan Pro and Brisbane Camperland respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

WHY DO WE COLLECT YOUR INFORMATION?

We'll collect your information for a number of reasons, including:

to respond to enquiries regarding the products and services that we and/or our authorised retailers offer;
to provide and market our products and services;
to administer customer and warranty claims and service and recall campaigns;
to inform you of offers and events and to facilitate and process your ordering of any special offers, products and services;
to meet our legal obligations.

WHAT KINDS OF INFORMATION DOES CARAVAN PRO AND BRISBANE CAMPERLAND COLLECT?

We may collect and hold the following information from you:

Your contact and identification information such as your name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details.
Your vehicle and servicing details including vehicle registration, vehicle purchase details, service appointment bookings.
Your finance details such as financial, insurance or credit information, marital status, employment details and history.
Additionally, we may also collect any other information you provide while interacting with us.

COOKIES

We use cookies on our website. Cookies are small text files that are stored by your browser when you visit a website. This identifies the browser used and can be recognised by our web server. We use cookies to associate you with social media platforms like Facebook and, if you so choose, enable interaction between your activities on our Platforms and those social media platforms. Our website also uses cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.You can object to the use of cookies through your browser settings. However, this may prevent you from taking full advantage of our website.

We uses Google Analytics to gather statistics about how this website is accessed. Google Analytics uses cookies to gather information for the purpose of providing statistical reporting.

The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers located outside of Australia. No personally identifying information is recorded or provided to Google.

DO WE DISCLOSE YOUR PERSONAL INFORMATION TO ANYBODY?

Caravan Pro and Brisbane Camperland may disclose your personal information in certain circumstances. We may disclose your personal information to:

our related companies;
the manufacturer of vehicles that we sell;
insurance companies;
credit providers;
state government entities responsible for motor vehicle registrations and driving infringements;
other companies or individuals who assist us in providing services or who perform functions on our behalf (such as mailing houses or our live chat service provider) who are generally contract-bound to protect your privacy;
law enforcement bodies such as the police, who seek access to your personal information for law enforcement purposes; and
anyone else to whom you have authorised us to disclose it.

For example: Sometimes we are required or authorised by law to disclose your personal information. For example we may disclose your personal information during the registration or transfer of a vehicle, or to an insurance company transacting Compulsory Third Party insurance. We may also disclose your personal information to the Motor Vehicle Manufacturer or Distributor to ensure the proper registration of Warranty details for the protection of the customers vehicle.

HOW WE COLLECT YOUR PERSONAL INFORMATION

Caravan Pro and Brisbane Camperland collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy

IS MY PERSONAL INFORMATION SECURE?

Caravan Pro and Brisbane Camperland is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

CAN I ACCESS THE PERSONAL INFORMATION CARAVAN PRO AND BRISBANE CAMPERLAND HOLDS ABOUT ME?

In line with the Privacy Act, you can request access to any of the personal information we hold about you by contacting Caravan Pro and Brisbane Camperland. If you would like to access the information we hold on you, please contact us on (07) 3917 5555 or go to this page.

OPTING OUT

We will always provide individuals with an opportunity to opt out of receiving direct marketing communications from us. If you have received a direct marketing communication from us and do not wish to receive these communications from us in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to us.

CONTACT DETAILS

If you have questions about our approach to privacy or if you have any further questions regarding this policy please contact us using the details below.

Phone: (07) 3917 5555
Mailing Address: 1459 Wynnum Rd, Tingalpa, QLD, 4173

COMPLAINTS ABOUT PRIVACY

If you have any complaints about our privacy practices, please feel free to send in details of your complaints via our contact page. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

CHANGES TO OUR PRIVACY POLICY

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

Shipping & Delivery Policy